you have to try webform ... on wow-europe.com ... it will take about a week (in my case it was a week) to resolve everything... but keep calling them and write in game ticket's if u can...
p.s. and you need a cope of your ID indeed ... if u will not send it ... they will not do anything... they will just wait for the ID cope... so... you are not the "official" owner of your char... good luck mate.
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