eGaming Supply Middleman Service

It's like Escrow for MMORPGs. The eGaming Supply premier middleman service is a security and fraud-reduction service which aims to substantially reduce the risk of fraud during online MMORPG transactions. We appoint a professional eGaming Supply approved middleman to oversee and guide both parties through a transaction, and also verifying that the seller's account is as described, and trying to prevent scamming by either party.

All traders in the eGaming Supply online marketplace are strongly recommended to use our premier middleman service for all trades, as part of a wider credibility scheme. Use of our middleman shows great commitment to safe trading, and may enhance a seller or buyer's reputation.

Please ensure you read this document thoroughly before proceeding. If you do, you will make your transaction much less painful for yourself, and everyone else concerned. Everything will work smoother and quicker. Thank you.

Supported Games

FFXI: Fully supported
World of Warcraft: Fully supported
Guild Wars: *NEW* Fully supported
Everquest 1 & 2: Not currently supported
Lineage 2: Not currently supported

Initiating the Service

Using our middleman service is very simple, however please read all the instructions here, before placing an order for our service. Placing an order with us constitutes your guarantee to us that you have thoroughly read and understood these instructions, and accept our service contract (also on this page). With that said, there are three main stages to initiating our service:

Buyer and Seller Negotiate the account/currency/other items and agree a price/package - Our middleman service is designed to help ensure that both sides get what they agreed to each other, not to mediate negotiations. When the buyer and seller have agreed what shall be included in the sale, and the price, the middleman service process begins in earnest.
One party orders our premier middleman service via our secure payment processor, Plimus. Use our Middleman Service Payment Gateway page to submit payment for our middleman service. Please read the rest of these instructions before placing your order.
Creation of your unique middleman service thread - Upon sending Plimus payment, the client will receive a verification email containing a Plimus reference number. This number is needed to identify your order on the Plimus system. You should create a thread in our Middleman Service Center forum, with the following information.
- Thread title format - Plimus Ref #[number] - [Buyer]/[Seller]. For example; Plimus Ref #123456 - MMORPGMicheal456/Jessica937.
- Thread content needed - We need the following information in your thread, so we can properly process your request.
  - Plimus Ref #
  - Buyer - Username
  - Seller - Username
  - Link to the thread where the item details and price have been agreed. Create a thread for this if needsbe (in the appropriate WTB/WTS forums for your game).
  - Server the character/account is active on (if applicable)
- Tag your thread - Tag your thread with your Plimus Ref #, as well as buyer and seller's usernames. This makes cross-referencing information easier, and may help streamline the process.

This is all that is required to start our premier middleman process. The next stage is that one of our approved eGaming Supply middlemen will respond to your thread with further instructions. All communication with the exception of passwords/login details, will take place on your unique middleman service thread. You should not PM the middleman at any time, except to transmit sensitive information such as passwords. All correspondence should be posted in your middleman service thread.

Next Steps

Your assigned middleman will guide both parties through every step of the process, but to give a brief overview, the following steps are generally taken. Your particular trade may happen differently, and this will be decided on a case-by-case basis.

Middleman posts into your service thread instructing the seller to PM him the passwords and other login information to the account in question - The middleman will then login to check the authenticity of the account, skills, items included etc. to ensure they are the same as was agreed in the negotiations. Credentials required at this stage from the seller to the middleman are: username/password, secret question and answer, and any other credentials as instructed by the middleman. At this stage, the middleman will take sole control of the account, changing passwords and other credentials as appropriate to lock out the account to his control. This helps ensure nothing can go wrong during the transaction.
Middleman posts into your service thread either confirming the account is as described, or giving the reasons that it is not as described. - Assuming everything is as described, the middleman will at this point, post into the service thread instructing the buyer to send payment to the seller to the amount agreed.
Seller receives payment and notifies buyer/middleman - The seller receives payment from buyer, and posts to this effect in the service thread. At this point, the middleman will release the account information to the buyer, allowing them to use the account.

Middleman Service Costs

In almost all cases, we operate a flat $30 fee for our premier middleman service, however if there are non-standard factors in play, such as Non-US and/or Non-active accounts, these will be handled on a per case basis and may incur extra fees. Please post a thread in our Marketplace Support and Feedback forum if you are in this situation, before ordering our service, so that we can advise you further. Account sellers: It is highly recommended that you activate your account and adjust your asking price accordingly. This makes the transfer faster, easier, and cheaper for everyone involved.

Security Tips

eGaming Supply Middlemen will never try to communicate with you via IM, for any reason. We do not use IM service for middleman transactions. Anyone claiming to be an official middleman via IM should be reported via the Buyer/Seller Beware forum immediately.
eGaming Supply Middlemen will have an appropriate title displayed on their user profile, usually along with a bold red name or similar. If you have any doubts on whether someone is who they say they are, contact the senior staff before trading.
To further protect the seller after the transaction it may be beneficial to additionally provide the buyer with the account information in letter form sent via registered mail or some sort of trackable shipping service.
To further protect the buyer after the transaction it is suggested that you immediately change all account information. This includes name, address, and billing info.

eGaming Supply Middleman Service Contract

Contract for Middleman Services

In this agreement, "we", "us", "our" refers to the middleman provided by egamingsupply.com to the signatory of this contract, hereby known as "you", "client". This contract is subject to change at any time, with no other notice. You agree to read the contract in full each and every time you order our service.

Liability

We take no liability for any losses of accounts or funds caused by your use of our middleman service. The middleman service is designed to reduce the risk of loss substantially, but it cannot 100% guarantee a successful trade.

Additionally, neither eGaming Supply nor its approved middlemen will accept any responsibility for accounts after they have left their hands. It is up to the buyer to appropriately secure their account, and it is up to the seller to ensure funds are retained.

Fees

Full payment is required before funds are released to sellers and/or accounts are released to buyers. It is the responsibility of the client entering into this contract to ensure that the fees are paid, and we reserve the right to withhold accounts and funds from you if our fees are not paid. Our fees will be laid out on the payment page you are directed to at the start of the middleman process. By purchasing our service through this page you agree to this contract and to the fees on that payment page.

Partner Availability

In the interests of fairness and efficiency, neither buyers nor sellers will break contact with the middleman for 3 days or more. If this happened, it would put unfair delay on the other party and the middleman. In this case, in the middleman's sole discretion, the account may be passed to the seller without waiting for the buyer, and should this happen, no refund will be given to seller or buyer.

No refund will be given if either party involved in a trade is banned, regardless of the nature of the ban or the reasons behind it. However, we will allow the use of the middleman 'credit' system if the person who paid the fee was not banned, as we understand it is not their fault if their trade partner is banned.

Termination of Contract

The middleman will be obliged to complete the contract upon receipt of payment, however if this is impossible or impractical in the sole view of the middleman, then a full refund of the fees paid will constitute termination of contract, and we will accept no liability beyond this.

If the client wishes to cancel this contract once fees have been paid, we will offer the use of a 'credit' system, as outlined below, whereby the client can re-use their Plimus reference number as payment for another trade they may make. We will NOT provide any monetary refunds to clients who simply change their mind or back out of the transaction.

If the client wishes to cancel the trade with their current partner, but is considering using our middleman service for another trade, we can allow the use of a 'credit' system, whereby we will 'reuse' the payment from the cancelled transaction, as payment for the one that goes through. Note: this will only be allowed where there is a genuine reason for cancellation; ie. the trade partner disappears, or the trade falls through somehow. If it is merely 'cold feet' or something similar, then the arrangement falls back to the previous section in this contract, and no refund will be issued. This is because if the trade falls through at a late stage in the transaction, we may have incurred costs, and we feel a refund would be inappropriate for this.